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Salesforce Inbox

Salesforce Inbox

Overview

What is Salesforce Inbox?

Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Essentials

$25

Cloud
per month per user

Professional

$75

Cloud
per month per user

Enterprise

$150

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is Salesforce Inbox?

Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages. It also allows users to create leads, contacts, and opportunities and log emails to Salesforce from within their inbox. It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on emails, and email reply shortcuts.

Salesforce Inbox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(20)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
October 23, 2019

Sales Tools for Business

Score 9 out of 10
Vetted Review
Verified User
Incentivized
As sales development representatives, we were given different campaigns and we used different tools for every campaign. I used SalesforceIQ for a campaign that offers a BI business tool. I was sending hundreds of emails weekly and I used SalesforceIQ to manage my contacts and reports. It is a user-friendly software. It is very easy to use and navigate even if you are not a computer savvy. You can simply log in or create an account in this tool. This also helped me to manage my reports. I can easily see the status and email responses of each contact.
  • Linking of Accounts with G Suite.
  • Easy access on your leads.
  • Filtering the information and updates you need.
  • Reports
  • Reminders
  • If [there is] too much data, bugs sometimes occur.
I advised using SalesforceIQ Inbox if you have a lot of contacted leads. When you want an easier way to monitor and track email responses, use this. You can organize your contacts and leads using the filter features. Since this is linked to your Gmail, you will see the updates from your prospects' right away.
  • Lead Management
  • Time Management
  • Reduces Human Pain
SalesforceIQ Inbox and HubSpot are both useful in small business organizations. Since they almost have the same features it's hard to tell why SalesforceIQ Inbox is better than other tools. I think the G Suite integration with filters feature is an advantage. The fact is when you have a lot of leads, having a filter in your Gmail is very helpful.
Matt Dragomanovich | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used by the sales team. We had issues with adoption with Salesforce. Notes, updates, and other information weren't making it into Salesforce, negating any value of the CRM. Inbox bridged that gap, reducing time and effort for getting info into Salesforce and fixed our adoption problem.

The sales team uses it daily and we've found other benefits including the "insert availability" and "shortcuts" features. Allows us to be more responsive to leads and customers.
  • Salesforce Integration
  • Scheduling
  • G Suite Integration
  • We have to manually approve the logging of activity. The "auto-log" feature wasn't showing up on reports
  • Should be easier to create leads and contacts from emails. You don't have to leave the window--which is nice--but you still have to copy paste
  • I would like Salesforce Tasks to be more visible. I'm always forgetting about tasks I have.
I would highly recommend it for sales teams. For our operations dept and our tech support dept, we haven't found a compelling reason yet because they don't deal with Salesforce that much. However, as we integrate our ordering system and ticket systems into Salesforce, I think Inbox will have more value across the company.

  • Lowered our sales cycle by providing easy call scheduling
  • increased response rates with integrated Salesforce templates
  • Improved visibility of opportunities
Salesforce CPQ (formerly SteelBrick), Pardot, Freshdesk
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